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A problem with family subscription Apple One

Connected a subscription Apple One (Music, TV, Arcade and ICloud) 26.11.2022. But since 01.12 stopped work Music, other services work. When I open the Apple Music app, a banner appears that you need to connect a subscription, although Apple One is active. And when I go to subscriptions -> Apple one, I can't tick the music (first screenshot)

Thank you for your help

Language in screenshots: Ukrainian

iPhone 11, iOS 16

Posted on Dec 3, 2022 1:13 AM

Reply
1 reply

Dec 5, 2022 4:52 PM in response to danila2cap

Hello danila2cap,


Welcome to Apple Support Communities. We defiantly was you to enjoy Apple Music as a part of your Apple One subscription, and we'd be happy to get you pointed in the right direction to get some help. In this specific situation, we'd recommend reaching out to Apple Support for further assistance. You can contact them using this link: Apple Support


We hope this information is useful. Kind regards.




A problem with family subscription Apple One

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