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tv+ can't change audio language although other options are available

Two days ago, I started watching a movie (enemy at the Gates) with Polish audio in use. The next day I wanted to continue, but option to change the audio was not available anymore regardless of the device used. Also, not all the subtitles options are available that are mentioned in the movie's card. Restarting the devices did not help. Please advise how to fix that? Is it some problem or bug on the Apple's side?


iPad Pro, iPadOS 16

Posted on Dec 3, 2022 12:52 AM

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Posted on Dec 5, 2022 11:28 PM

I noticed this problem so far only with this specific movie (https://tv.apple.com/pl/movie/wrog-u-bram/umc.cmc.7yy9e5w5yqs9vyx9davoe69t). I would like to highlight that the day I started to watch it, Polish audio was available and working, same as Polish subtitles. Right now, when I tap the More Controls button while watching the movie there are only Playback Speed and Subtitles options available. In Subtitles there is no polish language available and the Audio option is not there at all.

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Dec 5, 2022 11:28 PM in response to Brittany1416

I noticed this problem so far only with this specific movie (https://tv.apple.com/pl/movie/wrog-u-bram/umc.cmc.7yy9e5w5yqs9vyx9davoe69t). I would like to highlight that the day I started to watch it, Polish audio was available and working, same as Polish subtitles. Right now, when I tap the More Controls button while watching the movie there are only Playback Speed and Subtitles options available. In Subtitles there is no polish language available and the Audio option is not there at all.

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Dec 5, 2022 4:50 PM in response to pietia336

Hello pietia336,


While languages and accessibility features supported by a movie or TV show can vary by region, we'd like to confirm some information to help us better assist you. Just to confirm, is the issue only with that specific movie, or does it happen with other content as well?


Do the expected options appear when trying to select the default audio language in Settings currently?

That information will help us plan how to proceed.


Please also check out the following link, which has some information about subtitles or languages for videos, and may help: Change subtitles or languages for videos in the Apple TV app or iTunes Store


On iPhone, iPad, or iPod touch

1. While watching a video, tap the screen to open the playback controls.
2. Tap the More Controls button .
3. Choose Subtitles or Languages.
4. Pick the subtitles or audio language that you want.

Learn how to turn on CC or SDH by default

To choose the audio languages that are downloaded with your videos, open the Settings app, scroll down and tap TV, then tap Languages. Tap Add Language and choose the languages that you want to add.


Thank you!

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tv+ can't change audio language although other options are available

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