Screen time

Hey there Bassindre, 

Are they sharing the same Apple ID? If so, you'll want to be sure each child is using their own Apple ID to ensure everything functions as it should.

Make sure that each family member has a unique Apple ID  

"To avoid issues caused by sharing an Apple ID, set up an Apple ID for each family member and set up Family Sharing.

1. On the family member's device, sign out of iCloud.
2. Ask your family member to create an Apple ID. If the family member is under 13, create an Apple ID for your child.
3. Ask your family member to sign in to iCloud with their new Apple ID on their device.
4. Set up Family Sharing and invite the family member to your group.
5. Set up purchase sharing. If you have children in your family, you can also set up Ask to Buy. 
6. Now you can share purchases, subscriptions, and more with your family." 

Have a good one!

Greetings Bassindre,

It sounds as though Screen Time is working as expected but you're seeing this prompt on your device. To confirm, have you restarted all the devices? If not, restarting is a great way that can resolve many issues. You can find the steps for restarting iPhone X and newer devices listed below. You can also find these steps, along with steps for restarting other iPhone models in the following article.

1. "Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."

Restart your iPhone

Let us know how that goes!

Bassindre,

We completely understand what you mean. This issue could be related to the software. With that being said, do you have a software update available? If so, we suggest that you update your device to the latest software version. This is to ensure that it has all the latest fixes.

Please be sure to secure your data with a backup before proceeding. You can use this resource as a guide:

Update your iPhone or iPad

We hope this helps.

Have a wonderful day!

Hi Bassindre,

You've done an excellent job with setting up Family Sharing and Screen Time, but the issues remain.

At this point, we'd advise to contact Apple Support, so they can look further into why this error message and downtime issue is happening.

Apple Support

Let them know the details about what's happening, and what's been done so far.

All the best!

Hey Bassindre,

Understood. And were you able to go through those steps above to make sure each Apple ID is set up correctly for Family Sharing? The answer to this will help us determine how to proceed further.

Cheers!