How can I resolve Screen Time error messages on my child's iPhone?

Screentime on our phones giving error message as it's relates to our child's phone. E.G.

Screen Time for [child's] iPhone has not been available for 7 days. Make sure the device is connected to the internet and is signed into iCloud with [child's] Apple ID.

This was an issue I saw here from several years ago (ios14) buy not recently. All phone's are up to date (ios17.5.1). Screentime is not reliable and randomly gives access to child. I've changed the Screentime code and made sure the name and apple ID of my child's phone match but the Screentime function is still unreliable. Any suggestions would be appreciated.

[Re-Titled by Moderator]

iPhone SE, iOS 16

Posted on Jun 18, 2024 7:39 PM

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3 replies

Jun 20, 2024 12:18 AM in response to LG1973

I’ve had this too - noticed it yesterday on 2 of the 4 children accounts. Weird it’s affecting some but not others. All devices running latest OS. The kids affected have an iPad and an iPhone, and it’s the iPhone's activity data I can’t see anymore. Screentime all still seems to work okay, I just can’t review their iPhone app usage remotely.

Roodzac

Level 1

12 points

Jun 24, 2024 3:52 PM in response to LG1973

I’m getting the same message on daughter’s iPhone 14. Her phone and mine both up to date with 17.5.1 and still says “screen time for A’s phone has not been available for 7 days.” I’ve reset both phones, turned screen time off and on and nothing works. She has two brothers both with same phone model and updated to latest IOS and yet their phones are sending data just fine. Any help Apple??

Jul 26, 2024 2:58 AM in response to LG1973

This new software has so many random bugs. Screen Time; wife had to turn off attention monitor as it causes Alarms to fail; and emails not loading due to hidden IP. Get it together Apple. 🤨

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How can I resolve Screen Time error messages on my child's iPhone?