Phone has switched from downloading to Outlook to showing two envelopes with load more conversations on the window. You can see the email come in to the phone as usual but you can't go into the app and view messages at all. Have tried turning off the phone & turning it back on. Checked settings - no known changes. The same message appears for Inbox, Sent, etc. Carrier is Verizon
iPhone 8 Plus
Hello 5plusfamily,
If you are having an issue with a app, we recommend following these steps found at If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support :
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
If you continue to have an issue, contacting the app developer would be the next step: How to contact an app developer - Apple Support
Cheers.
Hello 5plusfamily,
If you are having an issue with a app, we recommend following these steps found at If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support :
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
If you continue to have an issue, contacting the app developer would be the next step: How to contact an app developer - Apple Support
Cheers.
Load More Conversations continually appears
