Airpods Pro 2 Audio Problems

Hello johnathan48,

Getting the audio quality that's expected from your AirPods is important and Apple has great troubleshooting steps that can help. Based on the description of the issue you're facing, it sounds like you'll benefit from customizing the audio levels on your iPhone. To customize the audio levels, begin with the steps listed below, the complete the remaining steps outlined in the following article.

1. "Check that you have the latest version of iOS or iPadOS.
2. Go to Settings > Accessibility > Audio/Visual > Headphone Accommodations. Turn on Headphone Accommodations.
3. Choose how you want to apply your custom audio settings:

• Turn on Phone to apply these settings to phone calls, FaceTime calls, and any third-party video call apps.
• Turn on Media to apply these settings to music, movies, podcasts, audiobooks, Siri, voicemail, and Live Listen.

4.Customize your headphone audio settings:

• Use Custom Audio Setup. You’ll listen to audio samples and choose which ones sound better to you. Then you can apply the custom settings suggested based on your choices.
• Use your audiogram data.
• Manually adjust audio settings."

Customize headphone audio levels on your iPhone or iPad

Let us know how that goes!

I’m having the same problem with erratic sound with APP2. Never happened with original APP. Exchanged for another APP2, same problem. Have customized settings with no change.