my iPod doesn't appear in my apple music app
How do I restore my iPod?
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User profile for user:
bryanr14
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Community Specialist
Hello BarryKno,
Thank you for reaching out in Apple Support Communities. There are steps that can help when an iPod touch is not appearing on your computer. Our recommendation that can help is to follow these steps:
1. Look in the Finder or iTunes
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a Windows PC with iTunes, look for your device in iTunes.
Learn more about viewing your device on a computer
2. Update the software on all devices
Update your iPhone or iPad
Update your Mac
Update your Windows PC
On your PC you might also need to update iTunes and update drivers.
3. Connect your device directly to your computer
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to a USB port on your computer. Don't connect to a USB hub or other device.
If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device.
4. Trust your computer, if asked
If you see a “Trust this Computer?” alert on your device when you plug your device into your computer, tap Trust.
About the 'Trust This Computer' alert
5. Restart your devices
Restart your iPhone
Restart your iPad
Restart your Mac
Restart your Windows PC
6. Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
These steps can help and is outlined here in case you need to reference the steps: If your computer doesn't recognize your iPhone or iPad - Apple Support
Kind regards.
