Static on Home Screen

I connected my Apple TV via HDMI to my Onkyo receiver. I experience a static type noise when navigating the home screen and most apps or unpausing anything I watch. In googling around, this seems like a fairly common issue, but I cannot find any solution. This does not happen with any other device connected to my receiver, so it is definitely unique to the Apple TV. I have tried replacing all HDMI cables.


Any help would be appreciated . . . this is very annoying. Thanks!



Apple TV 4K, tvOS 16

Posted on Dec 5, 2022 9:35 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 7, 2022 1:17 PM

Hi sacoward,


Thanks for contacting Apple Support Communities!


We understand that you're hearing static from your Apple TV when navigating the Home Screen and within apps.


Do you still experience the same behavior if you change the audio settings of your Apple TV? This article explains how you can do so: Adjust video and audio settings on Apple TV - Apple Support


"You can adjust other audio settings, such as sound effects and music, audio format, and more.

  1. Open Settings  on Apple TV.
  2. Go to Video and Audio.
  3. Change any of the following:
    • Audio output (Apple TV 4K): If you connect one or two HomePod speakers to Apple TV for home theater surround sound, all audio, including navigation clicks, is routed to the HomePod speaker(s). You can change this setting to other available speaker options. See Use Apple TV to play audio throughout your home.
    • Audio output (Apple TV HD): You can choose to play audio through your TV speakers or AirPods, Bluetooth headphones, or another AirPlay speaker. See Use Apple TV to play audio throughout your home.
    • Audio format: By default, Apple TV uses the best audio format available. You can change the audio format if you’re experiencing problems with playback. Select Audio Format, then select Change Format and choose either Dolby Atmos, Dolby Digital 5.1, or Stereo.
    • Navigation clicks: Select Navigation Clicks to turn them on or off.
    • Sound effects and music: Select Sound Effects and Music to turn them on or off.
    • Audio mode: Apple TV can automatically switch the audio mode for the best audio output. If your TV requires 16-bit audio, select Audio Mode to change from Auto to 16-bit."


Which Apple TV model are you using?


Are you able to connect your Apple TV with any other devices to help determine if you still experience the same behavior?


We look forward to your reply.


Cheers!

Similar questions

3 replies
Question marked as Top-ranking reply

Dec 7, 2022 1:17 PM in response to sacoward

Hi sacoward,


Thanks for contacting Apple Support Communities!


We understand that you're hearing static from your Apple TV when navigating the Home Screen and within apps.


Do you still experience the same behavior if you change the audio settings of your Apple TV? This article explains how you can do so: Adjust video and audio settings on Apple TV - Apple Support


"You can adjust other audio settings, such as sound effects and music, audio format, and more.

  1. Open Settings  on Apple TV.
  2. Go to Video and Audio.
  3. Change any of the following:
    • Audio output (Apple TV 4K): If you connect one or two HomePod speakers to Apple TV for home theater surround sound, all audio, including navigation clicks, is routed to the HomePod speaker(s). You can change this setting to other available speaker options. See Use Apple TV to play audio throughout your home.
    • Audio output (Apple TV HD): You can choose to play audio through your TV speakers or AirPods, Bluetooth headphones, or another AirPlay speaker. See Use Apple TV to play audio throughout your home.
    • Audio format: By default, Apple TV uses the best audio format available. You can change the audio format if you’re experiencing problems with playback. Select Audio Format, then select Change Format and choose either Dolby Atmos, Dolby Digital 5.1, or Stereo.
    • Navigation clicks: Select Navigation Clicks to turn them on or off.
    • Sound effects and music: Select Sound Effects and Music to turn them on or off.
    • Audio mode: Apple TV can automatically switch the audio mode for the best audio output. If your TV requires 16-bit audio, select Audio Mode to change from Auto to 16-bit."


Which Apple TV model are you using?


Are you able to connect your Apple TV with any other devices to help determine if you still experience the same behavior?


We look forward to your reply.


Cheers!

Dec 7, 2022 4:36 PM in response to sacoward

sacoward,


Thanks for the additional info on the issue.


As it seems to work well when directly connecting the Apple TV to the TV, it looks like the issue may be isolated to the receiver or cable (though we note you mentioned using multiple ones).


If the HDMI cables being used aren't Ultra High Speed HDMI cables then this can be worth a try as well, as seen here: Set up Apple TV


If you continue to experience issues after trying the Ultra High Speed HDMI cable, and after checking for any available updates for all devices involved, and also restarting all components, then it may be worth reaching out to the manufacturer for the receiver for guidance.


Cheers.

Dec 7, 2022 1:24 PM in response to Miche11e_P

So I am testing this with the newest Apple TV 4k with ethernet. I had the same issue with my previous Apple TV 4k. The issue does not happen if I connect my Apple TV directly to my TV and use my TV speakers. Changing the various audio settings does not do anything.


This is a problem reported by others with various branded receivers. The static sound disappears when i play a video on Hulu for example.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Static on Home Screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.