mouse keys have me locked out of my 2020 macbook air

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Level 1

5 points

mouse keys have me locked out of my 2020 macbook air

By accident I turned on mouse keys on my 2020 Macbook Air and am now locked out because I can't enter my password. How can I fix this using the simplest option?

MacBook Air 13″, macOS 13.0

Posted on Dec 5, 2022 11:11 AM

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Answer 1

Omar_A1

Community Specialist

Dec 7, 2022 2:04 PM in response to lydiaTiger

Hello lydiaTiger,

Thank you for reaching out to Apple Support Communities.

These steps will help you turn it off:

"To customize, click the Info button :

Press the Option key five times to toggle Mouse Keys: Use your keyboard to turn Mouse Keys on or off.
Ignore built-in trackpad when Mouse Keys is on: Disable the trackpad on your Mac when you use Mouse Keys.
Initial delay: Set how quickly the pointer starts moving when you press a key.
Maximum speed: Set the maximum speed at which the pointer moves."

More details can be found here: Change Pointer Control settings for accessibility on Mac

If the issue persists, can you provide a few more details? What happens when you attempt to disable Mouse Keys?

Cheers!

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Answer 2

lydiaTiger Author

Level 1

5 points

Dec 8, 2022 11:12 AM in response to Omar_A1

Thank you. Pressing the option key five times has no effect. The mouse keys remain on, which means I cannot enter my password to gain access to the laptop. I paid a visit to the Apple store near me today and they could not solve the problem either and suggested I return it to the shop it was bought from and ask for a replacement. I spoke to a representative at the shop but instead of offering a replacement they have agreed to have it repaired under the warranty agreement. If Apple can't solve the problem then really I'm wondering who can...

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mouse keys have me locked out of my 2020 macbook air

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