There's a problem loading video. If this continues, check your internet connection.

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There's a problem loading video. If this continues, check your internet connection.

I am getting the error, There's a problem loading video. If this continues, check your internet connection. every time I use a Roke on my RCA bigscreen TV. I have tried 2 different ROKU devices on this TV. I have other devices the same brand on other TVs and they work fine it is just this TV. *Note all of these devices are on the same Internet so it is not an internet issue.

3810X,

Posted on Dec 5, 2022 12:33 PM

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Answer 1

chuckbl

Community Specialist

Dec 7, 2022 5:00 PM in response to Lamm7971

Hello Lamm7971,

For difficulties with watching content in the Apple TV app, you'll want to take the additional steps below:

Check the System Status page for service interruptions or check a third-party provider's website for any interruptions. If there are service interruptions, try to stream or watch the video later.
If other people are using Apple TV+ or Apple TV channels, make sure it doesn't exceed the limits for streaming on multiple devices.
If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.
If you're using a smart TV or streaming device, turn it off and back on again.

You can also find those steps in this resource: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

Should that still persist, you'll want to reach out to RCA: Assistance They'd be in the best position to help out further since this behavior has been isolated to their particular device.

Take care.

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There's a problem loading video. If this continues, check your internet connection.

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