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Refund for purchase

My child somehow rented a movie but I don’t know how because she was using a phone in airplane mode. So either she did it or my account was hacked. Either way is there any way I can be refunded for the purchase??

iPod Touch

Posted on Dec 5, 2022 3:47 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2022 3:54 PM

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.

 

Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

To avoid in the future, see:

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)


Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)


Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support





1 reply
Question marked as Top-ranking reply

Dec 5, 2022 3:54 PM in response to EYIdesigns

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.

 

Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

To avoid in the future, see:

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)


Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)


Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support





Refund for purchase

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