polina237 Author

Level 1

6 points

Refund of purchase made by minor

Hi guys,

just want to see what’s my options, my son(11y)stole my phone and make purchases in roblox for $300. I already requested refund but it was denied, I asked roblox and they happy to make a return but they said because it was purchased through Apple only Apple can do it. I’m desperate as we really need this money.

iPhone 6s Plus, iOS 12

Posted on Nov 23, 2022 10:07 PM

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1 reply

Level 10

210,087 points

Nov 24, 2022 12:48 AM in response to polina237

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible then so be it.

We can't help you, sorry, we are also users of Apple products & services like you.

To prevent it from happening again in the future, see the following Apple articles:

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)

Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

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Refund of purchase made by minor

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