Wifi Calling not activating

Hi! I am running into some issues with Wifi Calling on my Mac. In the past, wifi calling has worked fine, but I am not sure what changed that. Now, it is stuck on "Waiting for Wifi call activation". After a while (I want to say like 20 minutes), the button to set up Wifi Calling just appears again. I have tried restarting, as well as turning off and on wifi calling in the settings on my iPhone. When I do that, I get the notification to set up Wifi Calling, but selecting "Turn On" just puts it at "Waiting for Wifi Call activation". When I checked my iPad, it seemed to work just fine with Wifi Calling, so I believe the issue is my Mac. I'll attach a screenshot of both my Facetime preferences (with private info blocked out) and my "About This Mac" page. Thanks for the help, and let me know if there's anything else I need to provide!

MacBook Pro

Posted on Dec 5, 2022 6:44 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 7, 2022 5:36 PM

Hello Lucas.Godfrey,


The settings from your computer look correct. Let's make sure that the settings on the iPhone are also set correctly as the computer uses the iPhone to make the actual call itself.


This information is from Allow phone calls on your iPad, iPod touch, and Mac - Apple Support:


Before you begin
On your iPhone and your other devices, do the following (iOS 9, iPadOS 13, OS X 10.10, or later required):
Set up FaceTime.
Sign in with the same Apple ID.

Allow phone calls on your other devices from iPhone
You first set up your iPhone, and then set up your other devices.
1. On your iPhone, go to Settings  > Cellular.
2. If your iPhone has Dual SIM, choose a line (below SIMs).
3. Do any of the following:

• Tap Calls on Other Devices, turn on Allow Calls on Other Devices, then choose the devices on which you’d like to make and receive calls.
This allows other devices where you’re signed in with the same Apple ID to make and receive calls when they’re nearby your iPhone and connected to Wi-Fi.

• Tap Wi-Fi Calling, then turn on Add Wi-Fi Calling For Other Devices.
This allows other devices where you’re signed in with the same Apple ID to make and receive calls even when your iPhone isn’t nearby.

4. On your other devices, do the following:
• On your iPad or iPod touch: Go to Settings > FaceTime, then turn on FaceTime and Calls from iPhone. If you’re asked, turn on Wi-Fi Calling.
• On your Mac: Open FaceTime, choose FaceTime > Preferences > Settings, then select Calls from iPhone. If an Upgrade to Wi-Fi Calling button appears, click it, then follow the instructions.

Note: If you enable Wi-Fi Calling, emergency calls may be made over Wi-Fi, and your device’s location information may be used for emergency calls to aid response efforts, regardless of whether you enable Location Services. Some carriers may use the address you registered with the carrier when signing up for Wi-Fi Calling as your location.

Make or receive a phone call on your iPad, iPod touch, or Mac

• Make a call: Tap or click a phone number in Contacts, Calendar, FaceTime, Messages, Search, or Safari. Or open FaceTime, enter a contact or phone number, then tap the FaceTime Audio button.
If you make a call from another device by relaying it through your iPhone with Dual SIM, the call is made using your default voice line.

• Receive a call: Swipe, tap, or click the notification to answer or ignore the call.


These steps should help get the Wi-Fi calling working again.


Have a good day.


1 reply
Question marked as Top-ranking reply

Dec 7, 2022 5:36 PM in response to Lucas.Godfrey

Hello Lucas.Godfrey,


The settings from your computer look correct. Let's make sure that the settings on the iPhone are also set correctly as the computer uses the iPhone to make the actual call itself.


This information is from Allow phone calls on your iPad, iPod touch, and Mac - Apple Support:


Before you begin
On your iPhone and your other devices, do the following (iOS 9, iPadOS 13, OS X 10.10, or later required):
Set up FaceTime.
Sign in with the same Apple ID.

Allow phone calls on your other devices from iPhone
You first set up your iPhone, and then set up your other devices.
1. On your iPhone, go to Settings  > Cellular.
2. If your iPhone has Dual SIM, choose a line (below SIMs).
3. Do any of the following:

• Tap Calls on Other Devices, turn on Allow Calls on Other Devices, then choose the devices on which you’d like to make and receive calls.
This allows other devices where you’re signed in with the same Apple ID to make and receive calls when they’re nearby your iPhone and connected to Wi-Fi.

• Tap Wi-Fi Calling, then turn on Add Wi-Fi Calling For Other Devices.
This allows other devices where you’re signed in with the same Apple ID to make and receive calls even when your iPhone isn’t nearby.

4. On your other devices, do the following:
• On your iPad or iPod touch: Go to Settings > FaceTime, then turn on FaceTime and Calls from iPhone. If you’re asked, turn on Wi-Fi Calling.
• On your Mac: Open FaceTime, choose FaceTime > Preferences > Settings, then select Calls from iPhone. If an Upgrade to Wi-Fi Calling button appears, click it, then follow the instructions.

Note: If you enable Wi-Fi Calling, emergency calls may be made over Wi-Fi, and your device’s location information may be used for emergency calls to aid response efforts, regardless of whether you enable Location Services. Some carriers may use the address you registered with the carrier when signing up for Wi-Fi Calling as your location.

Make or receive a phone call on your iPad, iPod touch, or Mac

• Make a call: Tap or click a phone number in Contacts, Calendar, FaceTime, Messages, Search, or Safari. Or open FaceTime, enter a contact or phone number, then tap the FaceTime Audio button.
If you make a call from another device by relaying it through your iPhone with Dual SIM, the call is made using your default voice line.

• Receive a call: Swipe, tap, or click the notification to answer or ignore the call.


These steps should help get the Wi-Fi calling working again.


Have a good day.


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Wifi Calling not activating

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