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Reset the password but don't remember

My family gift the old Ipad mini to me but he doesn't remember the password so how can I reset it

iPad mini, iOS 9

Posted on Dec 6, 2022 10:21 AM

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Question marked as Best reply

Posted on Dec 6, 2022 11:46 AM

Hi Tomhas27,


Get the person to to disable Find My.


Turn off Find My on your iPhone or other devices - Apple Support


How to turn off Find My iPhone on your iPhone

1. Open Settings.

2. Tap [your name] > Find My.

3. Tap Find My iPhone, then tap to turn it off.*

4. Enter your Apple ID password.

5. Tap Turn Off.


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> If you forgot your Apple ID email address or phone number - Apple Support

• "If you forgot your Apple ID password" click here --> If you forgot your Apple ID password - Apple Support


If the previous owner can't do that then get them to submit a request to reset the device:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support



1 reply
Question marked as Best reply

Dec 6, 2022 11:46 AM in response to Tomha27

Hi Tomhas27,


Get the person to to disable Find My.


Turn off Find My on your iPhone or other devices - Apple Support


How to turn off Find My iPhone on your iPhone

1. Open Settings.

2. Tap [your name] > Find My.

3. Tap Find My iPhone, then tap to turn it off.*

4. Enter your Apple ID password.

5. Tap Turn Off.


Help with a lost Apple ID or password:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> If you forgot your Apple ID email address or phone number - Apple Support

• "If you forgot your Apple ID password" click here --> If you forgot your Apple ID password - Apple Support


If the previous owner can't do that then get them to submit a request to reset the device:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support



Reset the password but don't remember

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