My MacBook Pro will not except my password nor offer me the option to reset my password. I cannot pull up a menu or options button. I cannot get past the first page with my enter password. How can I reset my password and move forward?
MacBook Pro
Hello there Amzielinski1,
Welcome to Apple Support Communities. If you are being presented the option to reset the login password, you will need to follow these steps per the related Apple Support article: If you can't reset your Mac login password
If you still can't reset your password, erase your Mac
If no other solution is successful, you have the option to reset your password by erasing your Mac.
1.Shut down your Mac, then start up from macOS recovery as described previously.
2.When you're asked to select an admin user you know the password for, choose Erase Mac from the Recovery Assistant menu in the menu bar.
3.From the Erase Mac window, click Erase Mac, then click Erase Mac to confirm.
4.If your Mac restarts to a flashing question mark, press and hold the power button for a few seconds until your Mac turns off.
5.Start up from macOS Recovery again, then reinstall macOS. For details, see How to reinstall macOS.
Should you be unsuccessful, get in touch with Apple Support for additional assistance:
We hope this helps you.
My MacBook Pro won’t accept my password and us not asking me to reset. I can’t get the menu or options to appear. What do I do please?
