infotainment system just keeps saying “Please connect a device using the USB”- my phone charges when I connect, however nothing shows up on my display. I have tried following the advice of other users. Restarting and phone and resetting the infotainment system did not work- any other suggestions?
iPhone 14
Hey Whateverabcdefg,
Those were great first steps in trying to resolve the issue you're having with CarPlay. These additional steps should help too: If you need help with CarPlay - Apple Support
1. Check your connection to your CarPlay stereo:
• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3. Restart your iPhone and your car.
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.
Thanks for using Apple Support Communities.
Take care!
Hey Whateverabcdefg,
Those were great first steps in trying to resolve the issue you're having with CarPlay. These additional steps should help too: If you need help with CarPlay - Apple Support
1. Check your connection to your CarPlay stereo:
• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3. Restart your iPhone and your car.
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.
Thanks for using Apple Support Communities.
Take care!
Thank you I was able to fix the issue- or rather figure it out. There was no issue with the phone or the car’s infotainment system. The issue was the cord- the USB has to say USB on it or it will not recognize the device when connected. Unauthorized cords will charge your phone but it has to be a USB that’s compatible with car play. I’m other words don’t be cheap- buy good cords.
Apple Car play stopped working on VW Jetta 2019
