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I bought a fairly used iPhone X some weeks ago, I signed on my Apple ID and it’s been working perfectly. After some days I decided to reset my iPhone and sign in again. After resetting its asking for an id which is different from mine that I just signed out
iPhone X, iOS 16
Hello Blettern,
You are encountering the activation lock feature or its related service iCloud - Find My - Apple . Deactivating either of these requires knowing the Apple ID and password that set them, or placing a special request to Apple to reset the device.
'Activation Lock for iPhone, iPad, and iPod touch' is a "feature that's designed to prevent anyone else from using your iPhone, iPad, or iPod touch, if it's ever lost or stolen." To learn more click here --> Activation Lock for iPhone, iPad, and iPod touch - Apple Support
In most cases to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> How to remove Activation Lock - Apple Support
If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
Here are additional resources if you are the original owner or can find the original owner:
Help with a lost Apple ID or password:
• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> If you forgot your Apple ID email address or phone number - Apple Support
• "If you forgot your Apple ID password" click here --> If you forgot your Apple ID password - Apple Support
Reset device:
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
*Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
Hello Blettern,
You are encountering the activation lock feature or its related service iCloud - Find My - Apple . Deactivating either of these requires knowing the Apple ID and password that set them, or placing a special request to Apple to reset the device.
'Activation Lock for iPhone, iPad, and iPod touch' is a "feature that's designed to prevent anyone else from using your iPhone, iPad, or iPod touch, if it's ever lost or stolen." To learn more click here --> Activation Lock for iPhone, iPad, and iPod touch - Apple Support
In most cases to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> How to remove Activation Lock - Apple Support
If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.
Here are additional resources if you are the original owner or can find the original owner:
Help with a lost Apple ID or password:
• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> If you forgot your Apple ID email address or phone number - Apple Support
• "If you forgot your Apple ID password" click here --> If you forgot your Apple ID password - Apple Support
Reset device:
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
*Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
Requesting for an old Apple ID
