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We marked a phone stolen and had a text from “apple” to say it’s been located but asking for log on info

iPhone 11, iOS 16

Posted on Dec 8, 2022 11:05 PM

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Question marked as Best reply

Posted on Dec 9, 2022 9:06 AM

Hello Julee,


Apple only offers the Find My features: Use the Find My app to locate a missing device or item - Apple Support

as help recovering lost or stolen items. As you can see from the document, Apple itself does not actively do anything and certainly won't send you such a message. As was observed in a previous post it appears that that message isn't even originating from an apple.com site. What you are seeing is a phishing message. Here's some documents about those:


Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw



2 replies
Question marked as Best reply

Dec 9, 2022 9:06 AM in response to JULIE5555

Hello Julee,


Apple only offers the Find My features: Use the Find My app to locate a missing device or item - Apple Support

as help recovering lost or stolen items. As you can see from the document, Apple itself does not actively do anything and certainly won't send you such a message. As was observed in a previous post it appears that that message isn't even originating from an apple.com site. What you are seeing is a phishing message. Here's some documents about those:


Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw



We marked a phone stolen and had a text from “apple” to say it’s been located but asking for log on info

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