Frozen notes page when viewing web version

Hello,

I've been having this issue for a while and I've tried everything but it doesn't seem to work. I have the Notes app on my phone and iCloud is syncing notes fine so I view them on my laptop (windows) through either the web version or full screen bookmark of it. Everything was going fine until only one of my notes won't load on my laptop, even though it works on my phone. My other notes load fine but this one just won't. It's my biggest note, but I don't think there's any limit..? I've tried turning on and off iCloud, deleting and reinstalling the app, everything but it just stays frozen on a loading page. It's really annoying that I can't add to it anymore on my laptop because the keyboard is just so much easier to work with! Please send help-


Posted on Dec 9, 2022 11:45 PM

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Posted on Jan 1, 2023 3:45 AM

Hello,


Thanks for the helpful response, I tried opening the note on a different device which worked, then I tried it again on my current device with all my other tasks closed and it finally loaded.


Thank you!


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3 replies

Dec 12, 2022 2:56 PM in response to felixs_egg

Hi felixs_egg, We appreciate you reaching out to us. We understand that you are experiencing issues with one of your notes when viewing it on your laptop.


Based on how you described the issue, it does sound like your laptop could be experiencing issues with that specific note.

If possible, please check if the issue persists on a computer with better specifications.


If the note is indeed larger than most of your other notes, your laptop could be experiencing issues keeping it open.

Closing other programs and tasks when editing your note may also help.


Take care!

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Frozen notes page when viewing web version

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