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my iPad Pro M2 doesn't turn open

Hi

I'm from Myanmar there is no apple official store here, so I bought it from apple official authorized reseller. but unfortunately , I have used this for like 26 hours I haven't even use heavily on this iPad Pro M2. I try restart pressing buttons following from that On your iPad without a Home button

  1. Press and quickly release the volume button closest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button until the device begins to restart.

But I still can't open

what I want to ask is this is new iPad Pro and I haven't drop or anything bad , not someone who play games so much either..... then what happen ?


iPad Pro, iPadOS 16

Posted on Dec 10, 2022 7:50 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 10, 2022 5:07 PM

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed format least an hour. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple


1 reply
Question marked as Top-ranking reply

Dec 10, 2022 5:07 PM in response to htoo36

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed format least an hour. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple


my iPad Pro M2 doesn't turn open

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