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Mac streaming services show black screen when playing video on computer

Hello,


Recently every time I play a video on ANY streaming service on ANY browser it just shows a black screen, but the audio plays just fine... I tried to update computer, change browsers, nothing works. NO viruses.

MacBook Pro 14″, macOS 12.4

Posted on Dec 10, 2022 8:43 PM

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1 reply

Dec 13, 2022 11:57 AM in response to Ccunn123

Hello Ccunn123,


If your video playback is not working properly, you'll want to start with the basics of restarting the device and making sure it's up to date.


Shut down or restart your Mac

Update macOS on Mac


Then test out safe mode to rule out software issues: Start up your Mac in safe mode


You can also test out another user account on the computer to see if the same issue happens there or not: Add a user or group on Mac


If you're still unable to play videos, then you'll want to contact Apple to report the issue: Get Support


Cheers!



Mac streaming services show black screen when playing video on computer

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