account recovery 28 digit key

Hello 187killb,

Please check out the information on the following page, which explains how to use a recovery key, what happens if you lose your recovery key, and how to proceed: How to generate a recovery key

A recovery key is a randomly generated 28-character code that you can use to help reset your password or regain access to your Apple ID. While it’s not required, using a recovery key improves the security of your account by putting you in control of resetting your password. Creating a recovery key turns off account recovery. Account recovery is a process that would otherwise help you get back into your Apple ID account when you don’t have enough information to reset your password. Learn more about using account recovery instead of a recovery key.

Using a recovery key is more secure, but it means that you’re responsible for maintaining access to your trusted devices and your recovery key. If you lose both of these items, you could be locked out of your account permanently. With that in mind, it's important to keep your recovery key in a safe place. You might want to give a copy of your recovery key to a family member, or keep copies in more than one place. That way you always have your recovery key when you need it.

To help us better assist you, can you let us know if you have access to a trusted device?

Generate a recovery key

You can generate a new recovery key from Settings or System Preferences on a trusted device signed in with your Apple ID.

On your iPhone, iPad, or iPod touch

1. Go to Settings > [your name] > Password & Security. You might need to enter your Apple ID password.

2. Tap Recovery Key.

3. Slide to turn on Recovery Key.

4. Tap Use Recovery Key and enter your device passcode.

5. Write down your recovery key and keep it in a safe place.

6. Confirm your recovery key by entering it on the next screen.

Thank you.