using Apple gift cards for physical goods

I got a few physical apple gift cards recently - I redeemed them and now they're in my apple account - can I still use them to buy physical products at a physical apple store (ie, new ipad, apple watch, etc)? Or are they only good for online transactions now (ie, app store, in app purchases, and the apple store app, as opposed to a physical store with a human salesperson)?

iPhone 14

Posted on Dec 12, 2022 7:22 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 12, 2022 7:30 AM

unami128 wrote:

I got a few physical apple gift cards recently - I redeemed them and now they're in my apple account - can I still use them to buy physical products at a physical apple store ...

No. Once redeemed they can only be used on the Online Store https://apple.com and through the Apple Store App.


If you wanted to use them in a physical Apple Store, you needed to have kept them un-redeemed.


And, no, you cannot un-redeem the cards and put back the balance onto them unless required by law in your country. You will need to contact Apple Support for that:

link ➡️ Check your Apple Account balance - Apple Support

If you have Apple Account balance that you can't use
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards, or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can contact Apple Support to request a refund. When you contact Apple, include the following information:

Your Apple ID.
The refund amount.
Your current shipping address.


2 replies
Question marked as Top-ranking reply

Dec 12, 2022 7:30 AM in response to unami128

unami128 wrote:

I got a few physical apple gift cards recently - I redeemed them and now they're in my apple account - can I still use them to buy physical products at a physical apple store ...

No. Once redeemed they can only be used on the Online Store https://apple.com and through the Apple Store App.


If you wanted to use them in a physical Apple Store, you needed to have kept them un-redeemed.


And, no, you cannot un-redeem the cards and put back the balance onto them unless required by law in your country. You will need to contact Apple Support for that:

link ➡️ Check your Apple Account balance - Apple Support

If you have Apple Account balance that you can't use
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards, or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows for refund of redeemed gift balances, you can contact Apple Support to request a refund. When you contact Apple, include the following information:

Your Apple ID.
The refund amount.
Your current shipping address.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

using Apple gift cards for physical goods

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.