Erroneous email stating son's AppleID was used to sign into iCloud

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Level 8

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Erroneous email stating son's AppleID was used to sign into iCloud

My son's iPad is signed into iCloud and he's part of our family group.

A couple of times recently we've got an email from Apple (genuine, not phishing) stating that:

[son's name]'s Apple ID was used to sign in to iCloud on a new device.

However, when I sign into his AppleID and check, no new devices have been added - only the two we know about (his own iPad and the family AppleTV). He's also got 2-factor authentication turned on so I presume no-one could be using the AppleID without our knowledge.

Why are we getting these erroneous messages? What is triggering them?

Thanks.

iPad (5th gen) Wi-Fi

Posted on Dec 13, 2022 3:38 AM

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Answer 1

muguy

Level 10

91,184 points

Dec 13, 2022 5:36 AM in response to Julian Wright

Sometimes just a software update or a reconnect to a device on the network will trigger the message.

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Answer 2

Julian Wright Author

Level 8

35,047 points

Dec 13, 2022 6:28 AM in response to muguy

I wondered if it might be something like that.

It's odd that the message specifically states "on a new device", but gives no indication of what that new device is, and then goes on to ask "If you and [son's name] do not recognise this device...".

Without knowing what the device is, we can't say whether we recognise it or not! Other similar messages I get from Apple do state the device type.

I guess as there are no new devices listed in the account, and the fact that 2FA is on, means it's nothing to worry about.

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Erroneous email stating son's AppleID was used to sign into iCloud

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