Apple wallet not adding tickets

Hi, I bought cinema tickets and clicked the link to add to apple wallet, but the safari browser appears to respond, but nothing is added to my wallet. I think for some reason my Apple wallet is restricted, as when I click the + option in the top right corner, it only offers me the option of adding payment debit or credit cards, or travel cards (no tickets, QR code or add manually or anything else). See attached screenshot for the options available to me.

Is there any reason my wallet would be restricted from adding anything other than payment and travel cards? I note that someone else has experienced the same problem in the apple community on this page I can't add any tickets, passes, etc., ex… - Apple Community, but there was not an adequate answer so I am asking again, on my behalf.