Hello luisacruzmedina,
Welcome to Apple Support Communities!
For security reasons, we’re unable to look into your AIG claim details over Apple Support Communities.
Please see here:
"In the United States
To check the status of your claim, contact Assurant or AIG directly. Apple won't have information about the status of the claim.
If you purchased your AppleCare+ plan before September 15, 2020, contact Assurant:
If you purchased your AppleCare+ plan on or after September 15, 2020, contact AIG:
This Apple Support page has the full details: File a claim if you have AppleCare+ with Theft and Loss coverage - Apple Support
Please use these steps to reach the correct group so they can help further investigate the claim to resolve the issue.
Cheers!