iMessage photos not loading
photos sent to me in iMessage are only showing ad file icons and not as the actual image. Any idea what is going on and how to change that?
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User profile for user:
Miche11e_P
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Community Specialist
Hi Jshew1616,
Thanks for contacting Apple Support Communities!
We understand that you're not receiving images as you'd expect in iMessage.
Does this happen with all contacts who send photos or specific contacts?
Have you noticed if this happens while you're connected to a cellular or Wi-Fi network?
You may also consider checking out the troubleshooting steps outlined in this article to help isolate this behavior further: If you can't send or receive messages on your iPhone or iPad
"If you still need help
- Try to restart your iPhone or iPad.
- Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
- Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
- If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
- Make sure that your device has enough space to receive images and videos.
- Make sure that you entered the correct phone number or email address for the contact."
We look forward to your reply.
Cheers!