Replacement

If purchased directly from Apple, you have 14-days within which to unconditionally return an unwanted Apple device for exchange or refund. Apple will not offer exchange/refund on any device purchased through a different retailer.

If purchased from a retailer, their own terms of sale will apply.

marija78 Said:

"Replacement: I have one question... I ordered an iPad 10th generation through Amazon, I took 64GB... can I exchange it for 256GB at a surcharge in one of the stores? (the device is not unpacked)"

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Returning an Amazon-Purchased Item:

Contact Amazon:

You'll have to go through Amazon. That is where you purchased this item. These are just user-to-user forums. No one here has any call in returns.