Can’t remove security lock or sign out

Hi i get security lock because I didn’t remember my passward. A system taking me to change a password but when I doing it a system saying that id is not active. I tried to sign out but I can’t. What can i do?

MacBook Pro

Posted on Dec 14, 2022 4:40 AM

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Question marked as Top-ranking reply

Posted on Dec 15, 2022 6:44 PM

Hi inna53,


We'd like to help guide you in the best direction to help with your Apple ID. With what you have shared, and if your Apple ID is saying it is inactive, your only next step would be to reach out Apple Support to assist with this Apple ID issue. You can do that here: Contact Apple Support


Thanks for using Apple Support Communities.

1 reply
Question marked as Top-ranking reply

Dec 15, 2022 6:44 PM in response to inna53

Hi inna53,


We'd like to help guide you in the best direction to help with your Apple ID. With what you have shared, and if your Apple ID is saying it is inactive, your only next step would be to reach out Apple Support to assist with this Apple ID issue. You can do that here: Contact Apple Support


Thanks for using Apple Support Communities.

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Can’t remove security lock or sign out

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