Just updated to iPadOS 16.2. The Files app no longer has a Favorites section. When a try to add a Favorite the only option given is “Unfavorite”. Also the Recents section in the Numbers app is not working. It’s showing a list of spreadsheets that I haven’t worked on since last year.
[Re-Titled by Moderator]
iPad, iPadOS 16
Sorry, I should have posted this when the problem resolved. I walked away from my iPad for about 2 hours and when I logged back in the problem had fixed itself. Talking to Apple support later they said OS updates do additional background processing after the install is done and that caused then fixed the problem.
Sorry, I should have posted this when the problem resolved. I walked away from my iPad for about 2 hours and when I logged back in the problem had fixed itself. Talking to Apple support later they said OS updates do additional background processing after the install is done and that caused then fixed the problem.
If you see unexpected behaviour after performing a system software update, you should perform a forced restart - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
It’s still intermittently happening on my iPad. I contacted Apple support about it and worked with a tech several times. Apparently they have no idea why it’s happening. I advise you to contact Apple support as well. They need to be aware this is not an isolated issue and needs to be fixed.
Well, on an additional sample of one user with multiple devices running iOS/iPadOS 16.2, I cannot replicate your issue.
I suggest that you seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
To add a favourite location to your Files Favourites list, navigate to a folder that you wish to add - then touch-and-hold the folder that you wish to add. An action menu will appear; tap “Favourite” to add the folder.
I also have this problem. On an iPad (now resolved, no idea how) and now on an iPhone. New folders can be favourited and appear. Previously favourited folders do not appear in favourites list and can not be favourited or unfavourited. Any one get a fix for this?
I had several locations already listed in the Favorites section. Now the Favorites section is not shown. If I try to add a location to Favorites the only option I’m given is “Unfavorite”.
Tried that already. Didn’t fix the issue
I’m having the same issue, so good luck with Apple Support
That’s very good to know. Thanks for that update
I spoke too soon. Favorites are missing again!
I also notice you can’t drag a file to the side bar, I love Apple, but don’t like this at all
Files app no longer has a Favourites section after updating iPad
