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Trying to pair my new Apple Watch. I couldn’t remember answer to security question and now has locked me out and unpaired. Help please.

Forgot security question. Was rerouted 3-4 times to my user name & password. Then asked me to change my password. I did. Went through this many times and has locked me out. And, I still don’t know answer to my security question.

Posted on Dec 14, 2022 12:39 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2022 1:33 PM

Was this a used watch requesting password to an Apple ID you don't recognise? It may be activation locked to the previous owner.

You shouldn't need security questions when pairing a Watch to your iphone where you know your Apple ID password.

Two factor authorisation replaced security questions years ago


If this IS the apple ID you use on the iphone then reach out to Apple Support directly. You should be able to reach them here 

Click here > Contact - Official Apple Support

or phone numbers 

Click here > Contact Apple for support and service - Apple Support

 


1 reply
Question marked as Top-ranking reply

Dec 14, 2022 1:33 PM in response to CocoaBinx

Was this a used watch requesting password to an Apple ID you don't recognise? It may be activation locked to the previous owner.

You shouldn't need security questions when pairing a Watch to your iphone where you know your Apple ID password.

Two factor authorisation replaced security questions years ago


If this IS the apple ID you use on the iphone then reach out to Apple Support directly. You should be able to reach them here 

Click here > Contact - Official Apple Support

or phone numbers 

Click here > Contact Apple for support and service - Apple Support

 


Trying to pair my new Apple Watch. I couldn’t remember answer to security question and now has locked me out and unpaired. Help please.

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