Special characters (accents)

Question

Level 1

4 points

Special characters (accents)

Hello, I have a Macbook pro, with Ventura 13.0.1

I receive several e-mails from latin speakers (french, brazilians, spanish, etc) and either my MAIL or my Outlook 365 do not read the accents correctly. Even my excel doens't read those words. The strange is the Safari reads correctly, as every other app.

The problem, it seems, is when I receive e-mails or generate a report from a Windows based software, like excel.

I just received an email and, instead of receiving the subject as "pendência de declaração de importação" it's written "PENDتNCIAS DE DECLARAاأO DE IMPORTAاأO".

It's annoying as i will never find this subject anymore.

Can anyone save me, please?

Thanks.

MacBook Pro

Posted on Dec 15, 2022 3:10 AM

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Answer 1

Top-ranking reply

MarceloBR81 Author

Level 1

4 points

Dec 15, 2022 6:19 AM in response to Tom Gewecke

It was set as Calibri (light). The oddest thing is I'd never changed such font. Well, When I changed to Arial, everything corrected. Now I'm using Helvetica Neue and is correct as well. It's a pity that I had to change (I enjoyed a lot Calibri. I'll try to get it back one day.

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Answer 2

Tom Gewecke

Level 10

122,046 points

Dec 15, 2022 4:20 AM in response to MarceloBR81

It sounds like the senders of this stuff could be using old non-unicode versions of windows software. Browsers can compensate for this but Mail can't.

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Answer 3

Dec 15, 2022 4:21 AM in response to MarceloBR81

Please check if the font you chose accept latin characters - for me it is working perfectly (I work with Latin customers: Spanish, Portuguese, French and German). See below:

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