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chasguffey1 Author

Level 1

4 points

white screen of death

iphone 13 pro max white screen of death

iPhone 13 Pro Max

Posted on Dec 15, 2022 1:46 PM

Top-ranking reply

ArmMan1016

Community Specialist

Posted on Dec 18, 2022 12:29 PM

Hello there chasguffey1,

Welcome to Apple Support Communities. Follow these steps to help with your frozen iPhone 13 Pro Max:

If your screen is black or frozen

Follow the steps for your device.

1.On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

2.Press and quickly release the volume up button.

3.Press and quickly release the volume down button.

4.Press and hold the side button until you see the Apple logo.

If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.

Complete troubleshooting tips are listed in the Apple Support article:

If your iPhone won't turn on or is frozen

If this condition persists, get in touch with Apple Support for further assistance:

Get Support

Best regards!

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white screen of death

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