ING Banking App - "A problem re-install from Backup"

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Level 1

4 points

ING Banking App - "A problem re-install from Backup"

Hi,

I have the exact same problem as this user > Problem reinstalling app from backup!! Fi… - Apple Community

The issue has plagued my iPhone since moving from Android in April - I have not been able to successfully login to the iOS ING app. The error message is as follows:

There was a problem with reinstalling the app from backup.

Easy fix: please uninstall the app, then reinstall from the App Store.

I have re-installed, and re-authenticated countless times (>20) and have not had any success. I have a feeling this might be on the ING developer side. Maybe common to people who have had Android devices previously.

Anyone else experience the same? Could it be a "cloud" issue? (Note, I've tried to remove any data - pretty sure there is none - but it's hard to access everything in backend iCloud)

Posted on Dec 15, 2022 3:28 PM

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Answer 1

Matthew_G Author

Level 1

4 points

Jan 2, 2023 3:30 AM in response to Sparks0829

Thankyou Sparks,

Have definitely attempted all of these steps, 1-4. I've contacted the developer directly now, we'll see what they say.

Cheers.

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Answer 2

Sparks0829

Community Specialist

Dec 18, 2022 1:39 PM in response to Matthew_G

Hi there Matthew_G,

If a third-party app isn't working as expected on your iPhone, you'll want to start by making sure you tried all these steps to see if they resolve the issue for you:

1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

You'll find those steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If the issue persists, you'll want to reach out to the app developer for more help. They're best-equipped to take a closer look at their app and provide some additional guidance. This link will help you get started: How to contact an app developer

Take care.

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ING Banking App - "A problem re-install from Backup"

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