My phone is stuck on mute and won’t allow me to use speaker. Also I have to shut down my phone to disconnect a call

Meridian123_ Said:

"My phone is stuck on mute and won’t allow me to use speaker. Also I have to shut down my phone to disconnect a call"

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Troubleshooting a Muted iPhone:

A. Unmute the Apps: Adjust the volume bar on the apps themselves.

B. A Few Links that May Help:

• If you Hear No Sound or Distorted Sound from your iPhone, iPad, or iPod touch Speaker - Apple Support

• If the Microphones on your iPhone aren't Working - Apple Support

• Control Audio Playback on AirPods with iPhone - Apple Support

• Adjust Audio and Visual Settings on iPhone - Apple Support

• Adjust the Volume on iPhone - Apple Support

• Volume Output: If you Can't Hear a Person on a Call or Voicemail or if the Sound isn't Clear on your iPhone - Apple Support

• Volume Input: if your Microphone isn’t Working or People Can’t Hear you While you’re on a Call -Apple Support

If you have a hearing or sound issue on your device then please try some of these processes to set it right

1. If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
2. If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
3. If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
4. If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...

If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support