I phone 12 Pro max frozen

Hi My iPhone 12 Pro Max is frozen and is not responding.

I can’t shut down , touch screen also is not working.

tried to use volume + - and then sleep/wake button also to shutdown. Anyone knows how to fix itz

iPhone 12 Pro Max

Posted on Dec 15, 2022 8:47 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 18, 2022 2:59 PM

Hello RahuBkk,


Welcome to Apple Support Communities. 


We understand that your iPhone is unresponsive. We are happy to help.


Please try the steps listed here as they may resolve this: If your iPhone won't turn on or is frozen - Apple Support

If your screen is black or frozen

Follow the steps for your device.

On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.
  4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
  5. If your phone still doesn't turn on, contact Apple Support.


Let us know if you have further questions.


Take care.

1 reply
Question marked as Top-ranking reply

Dec 18, 2022 2:59 PM in response to RahulBkk

Hello RahuBkk,


Welcome to Apple Support Communities. 


We understand that your iPhone is unresponsive. We are happy to help.


Please try the steps listed here as they may resolve this: If your iPhone won't turn on or is frozen - Apple Support

If your screen is black or frozen

Follow the steps for your device.

On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button until you see the Apple logo.
  4. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. You might need to charge for up to an hour.
  5. If your phone still doesn't turn on, contact Apple Support.


Let us know if you have further questions.


Take care.

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I phone 12 Pro max frozen

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