Front Face Camera doesn’t work

Hello shimail_72,

We're glad you had the chance to walk through troubleshooting steps to help resolve the issue you're facing with your front facing camera and the True Depth camera. To confirm, did you complete the steps listed below? If not, complete these steps as they're specific to resolving camera related issues. You can also find these steps outlined in the following article.

1. "If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
2. Restart your iPhone, iPad, or iPod touch. 
3. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button ."

If the camera or flash on your iPhone, iPad, or iPod touch isn't working

As for issues with the True Depth camera used with Face ID, you'll want to complete the steps outlined in the article below. That article outlines specific troubleshooting steps for resolving issues with Face ID.

If Face ID isn't working on your iPhone or iPad Pro

Let us know how that goes!