Upgrading to iPadOS 16.X on iPad Mini 5 Bricks The Device

Question

Level 1

13 points

Upgrading to iPadOS 16.X on iPad Mini 5 Bricks The Device

I've tried to upgrade two iPad Mini 5th Generation tablets (an iPad mini 5 Wi-Fi 256GB and a iPad mini 5 Wi-Fi 64GB) to iPadOS 16 and both times the upgrade has "bricked" the devices and I was wondering if anyone else has experienced this same issue? Another detail, all of the update attempts were done via a lightning connection and not over the air (OTA).

On the iPad mini Wi-Fi 256GB, I tired to upgrade it from 15.6.1 to 16.1 and this failed and no amount of troubleshooting would restore the device. Luckily, I was able to take it to an Apple store's Genius Bar and after multiple attempts, the tech was able to get the device restored and I was able to load the backed up data back on to the device. However, an attempt to update from 16.1 to 16.2 has again bricked this device.

On the iPad mini Wi-Fi 64GB, I tired to upgrade it from 15.6.1 to 16.2 and this failed and no amount of troubleshooting would restore the device. It says error 4013, however, Apple's error messages in this case are pretty much junk.

Clearly, par for the course with Apple making junky software. Two different devices should not be failing to upgrade like this.

iPad mini 5, iPadOS 16

Posted on Dec 16, 2022 8:55 AM

Reply

Answer 1

Top-ranking reply

LotusPilot

Level 10

302,252 points

Dec 16, 2022 9:34 AM in response to Steve Grimes

This Apple Support page provides appropriate guidance for error #4013 and related errors:

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support

The issue that you describe is certainly not commonplace. Given your description, with the issue occurring with multiple devices when updating using a computer, your difficulties are most likely related to your process - and not the update.

Issues when using a PC/Mac to either update or restore an iPad or iPhone are most commonly due to installed security software - such as Antivirus and Firewall software. AV software can seriously interfere with device drivers that are necessary to communicate with the connected Apple device at various stages of the process.

To cite an example, within the last week I have needed to restore an iPod Touch from a Windows PC. During the recovery process, Norton 360 completely blocked an installed USB driver - and this resulted in failure to begin the restoration process. With the driver white-listed, the restore process was tried again. Two additional attempts failed - as Apple device drivers had to be reloaded and “screened” by Norton. Again, the restore process failed with error #4013. The fourth attempt to restore was entirely successful and without incident.

If you are experiencing difficulties, look to your installed AV software as the likely cause of issues. Either study the log-files and make necessary adjustments to policy settings - or at your own risk temporarily disable the AV software.

Reply

Upgrading to iPadOS 16.X on iPad Mini 5 Bricks The Device

Similar questions