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Piyutadhani Author

Level 1

4 points

I was resetting my Face ID but still it’s not working.

I was updated my iso and restate Face ID but it’s still not working.

And I second thing I already update ISO 15.7.2 not instal in my phone.

Posted on Dec 16, 2022 11:00 PM

Top-ranking reply

Smilin-Brian

Level 9

56,127 points

Posted on Dec 16, 2022 11:42 PM

Follow these steps, testing after each step:

If that didn’t work, then it could be a hardware issue.

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.

As a result, I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Call 1-800-APLCARE. 📞
International Support. 🌐
Contact Apple Support. 📝
Live chat using Messages. 💬

Click ▶︎ Check Repair Status. 🔧

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I was resetting my Face ID but still it’s not working.

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