iPad 8th gen update to 15.7.2 fails/not avail

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Level 1

15 points

iPad 8th gen update to 15.7.2 fails/not avail

Update from 15.6.1 to 15.7.2 via WiFi (with a good internet connection) fails with "Software Update Failed - An error occurred downloading iPadOS 15.72" (and there is 6GB available space on the iPad).

Via a MacBook Pro using Monterey, the General tab has "Software," but only an update to 16.2 is available, not the lesser step to 15.7.2.

Anybody know what might be up with a failing update on the iPad or how to get the "via the computer" method to offer something other than the brand spanking newest 16.2?

thx

iPad, iPadOS 15

Posted on Dec 17, 2022 3:39 PM

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Answer 1

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MichelPM

Level 10

81,004 points

Dec 17, 2022 3:46 PM in response to Rich Apple

Make sure your iPad has no VPN running. If it does, temporarily, disable it.

Make sure your iPad is not running any test, Beta iOS/iPadOS software. If it is you'll need to remove/uninstall it.

The official Apple released OS upgrade/update version/s will not be present or be able to be installed whilst Apple OS Beta software installations are currently active and running.

Make sure your iPad is, at least, charged to 50% or greater to attempt this.

Also, make sure your iPad has, at least, between 6-8 GBs of free internal data storage space for downloading and installing a major iOS/iPadOS upgrade.

Make sure your desktop/laptop computer has plenty of internal drive storage space, also.

Also, make sure to do a backup of your iPad's data, prior to upgrading/updating.

Backup to Apple iCloud and/or a full Mac or Windows PC using the same iTunes app OR, if a newer Mac running macOS Catalina, or later, making a backup using the macOS Finder app.

How to back up your iPhone, iPad, and iPod touch - Apple Support

If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out

OR

Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.

OR, alternatively, use the “Support” link, in the top black menu bar, at the upper right hand corner of every Apple Support Community Webpage to attempt to schedule an appointment with your nearest Apple Store location.

Apple Store employees will be glad to help/assist you.

Best of Luck to You!

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Answer 2

Rich Apple Author

Level 1

15 points

Dec 17, 2022 9:11 PM in response to MichelPM

Thanks much for a good list of possibilities. None of them applied, and the non-major update (15.6.1 to 15.7.2) did say it needed only a half a GB, but... That probably being just the amount of additional internal memory, having more memory available for all the shuffling of files and setup maybe did help (not to mention just good to have 6 to 8 GB free for general purposes).

So while mine continued to fail having just about 6 GB free for the minor update, clearing about another .5 GB did do the trick for the stand-alone iPad minor update (no Mac Pro).

Thank you, does still seem odd to have the Mac Pro "Finder" method of updating the iPad only offer the major update to 16, but all good now.

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iPad 8th gen update to 15.7.2 fails/not avail

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