When I try to go onto Snapchat it says that they don’t have access to my camera even though I haven’t changed anything. When I go to try and allow access, the camera and microphone option aren’t there so I can’t do anything on there. It is the same story with Instagram.
iPhone 7, iOS 14
Hi Derek123—-,
Can you clarify for us where you are checking for the camera and microphone option? Are you looking in Settings > Snapchat and Settings > Instagram or Settings > Privacy & Security > Microphone and Settings > Privacy & Security > Camera? Your answers can help us determine possible next steps.
If you haven't already, you can also see if the steps below may help with the camera and microphone access for those apps:
"1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."
The steps are from the following article: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support The title may not match what you're encountering, but the steps are still relevant and may help you.
Please let us know how those steps go or if you've already tried those steps as well.
Take care!
Camera access
