Apple Watch Ultra Heart Rate During Workout

I’m done with the Apple Watch so called Ultra I’ve tried every fix Apple suggested even replaced the watch but it stops reading my heart rate very sporadically during my workouts indoors/ outdoors etc. I’ve looked online tried everything I know. Apple is usually very responsive to issues with their products. I guess. They are too busy preparing for their “event” than addressing the concerns of their customers. You pay a premium price and I am ok with that but I expect premium service and solutions to problems . This is a widespread issue whether. It’s software or hardware . I was going to buy another Apple smart watch but not now. So I need a new smartwatch with a good fitness tracker any suggestions Garmin? If so which one ? Appreciate any advice ? Thanks !

Seems to definitely be software related. I found a possible work around. When the heart rate stops reporting in workout, I open the heart rate monitor and it shows reading from one minute ago, so I know the actual heart rate hardware is running. And as soon as I start the heart rate monitor, the heart rate in the workout immediately reappears, and remains.

I had the same issues with my Ultra. after a few weeks of trying any workaround found it on internet I decided to return it. I switched to a Garmin Epix Pro 2, it is a very good watch for activities and a pretty decent for a day by day watch.

I am considering that but I heard the ultra two has improved heart rate monitor. I this rumor? Or is it true ? It solves the problem I may reconsider. Anyone else have any news on that. Otherwise I’ll start shopping for a Garmin. Did find kind of a fix I started using a sweat band where you attach your watch and that has helped with the issue but evidently Apple don’t really care and are just interested in selling their new product instead of supporting the loyal customers.

I currently own an Apple watch Ultra 1 and have been experiencing problem during workouts with it not recording my heart rate. I am not a tech savvy person but will the new processor in the Apple watch Ultra 2 help with this problem that would be reason enough for me to but it if not then I'm shopping for a garmin.

I wear a fenix 5 plus for hr data and the Apple Watch ultra 1 for mapping.

The apple is ultra is great for tracks and the fenix struggles.

The apple is totally missing my HR. One day they’ll get it right I guess but it seems no point in trouble shooting. Sounds like hardware.

Well I ordered it hoping for the best it’s preparing for shipping so I can’t cancel. I just wonder how pervasive the problem is ? Will I get lucky with this one ? Or just return it without opening it?

Btw maybe it’s a stupid question but will the garmin integrate with the iPhone ?

I’m guessing it’s just how the hardware interacts with you and a different watch won’t help. I also wear a garmin for the chest strap, as the optical sensor doesn’t work well with me. Same with the garmin one in fact. Maybe some body types just don’t work as well - I have tiny wrists, a hard to find pulse compared to others, and Caucasian. Maybe any/all those factors play a role - but I don’t think a hardware swap will help.

I was happy when optical HR came out years ago, but it’s never worked well for me regardless of garmin or Apple.

I have big wrist and wore tightly above wrist bone during run…same wearing position on the other hand with garmin which have no issue. It’s frustrating when you have a expensive ultra where you have to keep on looking at it during run instead of focusing on exercise.

I have had several Apple Watches. Most recently the series 6. They were all essentially flawless with heart rate recording. I just bought the Ultra 2. I wear it in the exact same position as my 6. On my first workout (rowing), it skipped recording large sections of my workout. Did fine while I was weight lifting afterward. Seems to be an Ultra issue. Very disappointing from an expensive product.

I found a solution that works, at least so far. I thought that the problem might be due to light getting in around the edge of my watch as I worked out. I mean you are working out so you are moving you can’t help that. So I found a sweatband on Amazon where you can attach your watch it has clips and a hole where your sensor can come in contact with your skin and I also moved it up on my forearm a little and it WORKS. My other bands always slipped down as I worked out . The sweatband doesn’t. Since I started using it almost never glitches out. So I’ll keep using it so far it’s working . I bought an ultra 2 I haven’t worked out wearing it yet. I will try with regular band and see if somehow it might be better .

This could be spam, or could be real. I did notice that if I push my watch to the middle of my arm, that solves the problem, maybe because the skin around it creates a visual seal.

can you describe the band better? Is it allowed to post a link or just a picture? I’m willing to try that.

regardless, it’s an horrendous design flaw if it’s true.

Hello, is there any update on this topic.

Have Ultra first release, having the same, it does stop recording with Workout up (Outdoor Run).

I follow all the instructions (position of the watch is ok, read and write data ok, seems nothing out of the ordinary) but still, randomly, having issue.If I use chest strap the issue dosent show up.

I been talking with Apple support on the phone, they flagged the possibility that 3rd party app like Strava could interfere with the heart rate sensor even if they are not running (I don’t believe this could be possible) so they could prevent sometime to have the app Workout not to read/write properly.

Ita just very frustrating.

Thank you.

Thanks for providing more information.

I went to Apple Store and they performed a check, no issue found (sensor).

I updated to lastest OS and will test it out with a run.

Im wearing the watch like this : Right Wrist / Digital Crown on Right Side.

Is your tasting happening recently and the issue shows up with latest OS update too?

Thank you!

This is interesting.Can you identify a clear pattern as inward or outward gives the same expected result all the time?

Just checking, how is your watch set in watch setting?Left or Right wrist?Crown Left or Right side?

Thank you.

I will try tmrw and will post the results here.