iPhone X screen unresponsive. No swipe up or manual turn off.

Any other way to “reboot” the phone?

iPhone X

Posted on Dec 18, 2022 5:47 PM

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Question marked as Top-ranking reply

Posted on Dec 18, 2022 5:48 PM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


7 replies
Question marked as Top-ranking reply

Dec 18, 2022 5:48 PM in response to NoSamsungHere

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


Dec 18, 2022 7:04 PM in response to NoSamsungHere

NoSamsungHere wrote:

Thanks for the tip. Tried it a few times with no luck. It looks like it restarts but the touch functions are not working; flashlight, Cancel, slide to power off, swipe up to unlock.

Try again, and when you see Slide… keep holding until you see an Apple logo.


And if it still doesn’t work contact Apple about a hardware repair.

Dec 18, 2022 7:00 PM in response to NoSamsungHere

NoSamsungHere Said:

"iPhone X screen unresponsive. No swipe up or manual turn off.: Any other way to 'reboot' the phone?"

-------


Troubleshooting a Frozen iPhone:

Try the Tips at these Apple Support Links:






Dec 19, 2022 11:39 AM in response to NoSamsungHere

NoSamsungHere ~ iPhone X was discontinued on September 12, 2018 – so even without knowing the max cap %, it's likely that the original battery is weak due to age and multiple charging cycles. Have the battery replaced:


iPhone Battery & Power Repair


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


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iPhone X screen unresponsive. No swipe up or manual turn off.

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