Hi gema1700,
For help with CarPlay, first ensure your iPhone is running the latest iOS version. If needed, the steps to update can be found here: Update your iPhone or iPad
If fully updated, continue with the steps below and found in the article here: If you need help with CarPlay
"If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:
- Check your connection to your CarPlay stereo:
- If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
- If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
2.If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
3.Restart your iPhone and your car.
4.Make sure that Siri is on.
5.If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
6.Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7.Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information."
If the issue remains after the steps, reach out to Apple Support directly as recommended in the article.
Contact Apple Support
Contact Apple for support and service
Cheers.
