Pinging devices on Find My

My wife and I have shared locations but we can’t ping her device through my Find My app on either my phone or our iPad. I can see that the device is here but the ringer is off and we are both confident her phone is outside. Her insulin pump is connected to her phone and we just need to ping her device.

iPhone 11, iOS 16

Posted on Dec 18, 2022 11:02 PM

Reply
1 reply

Dec 20, 2022 4:16 PM in response to tellyallsomethin

Hello tellyallsomethin,


This page can help provide some assistance for locating the missing iPhone: Use the Find My app to locate a missing device or item


Play a sound
1. Open the Find My app.
2. Choose the Devices tab or the Items tab.
3. Select your missing device or item, then choose Play Sound. If your device is offline, it won't play a sound until it connects to a network. If the AirTag attached to your item is out of Bluetooth range, your AirTag won't play a sound until it's within range. 

Your iPhone will also notify you if you leave your AirPods out of Bluetooth range when you're not in a significant location like home or work. With some AirPods models, your iPhone will notify you for only 24 hours after your last use.
Learn more about Notify When Left Behind


If you're unable to locate it still you may wish to mark it as lost:


Mark your device as lost or turn on Lost Mode for your item
1. Open the Find My app and choose the Devices tab or the Items tab.
2. Select your missing device or item.
3. Scroll down to Mark As Lost or Lost Mode and select Activate or Enable.
4. Follow the onscreen steps if you want your contact information to display on your missing device or item, or if you want to enter a custom message asking the finder of your missing device to contact you.
5. Select Activate.

What happens if you activate Mark As Lost for your device
Mark as Lost remotely locks your missing iPhone, iPad, iPod touch, or Mac with a passcode, keeping your information secure even if your device goes missing. You can also display a custom message with your phone number on the Lock Screen, and keep track of your device's location. Learn more about how to use Mark as Lost.


Cheers.

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Pinging devices on Find My

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