I I do not receive a confirmation email after changing the date of an adult account to a child account
Hello,
I'm trying to change the date of birth on my daughter's account, but I'm not getting a confirmation email.
iPhone 12, iOS 16
Question marked as
User profile for user:
Grace2211
User level:
Community Specialist
Hello Plamen292,
We understand that you're not receiving the conformation email after updating the birth date associated with your child's Apple ID. By chance, have you checked your spam or junk mail to ensure it didn't arrive there?
To ensure that you're covering all of your bases, be sure that you have completed the following steps:
"Change a birth date for a child
To change a birth date to any age below 13,* you must be a member of a Family Sharing group, and your family organizer must approve the change. After you change a birth date to any age below 13, you can't edit it.* Learn more about Family Sharing.
- Update the birth date.
- Follow the onscreen steps to send an email request to your family organizer.
- Your family organizer will get an email with instructions to approve the request."
More details here: Update the birth date associated with your Apple ID
If you're still not receiving the parental consent email, we suggest that you reach out to Apple directly concerning this issue. You can follow this link to connect with them: Get Support
Take care.