Fix speaker screen grayed out

Hey there,

If the speaker isn’t working only when during a call , Is the audio option grayed out when calling different contacts?

Does this occur only when the iPhone is paired to a Bluetooth device, or when not paired to a Bluetooth device as well?

Try Restart your iPhone , and make sure it’s up to date ☞ Update your iPhone or iPad - Apple Support

If the speaker option still grayed out , contact Apple Support for further help.

If you prefer, there are some more steps you can try on your own in this article ☞ If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support.

After following these steps, you might still need to contact Apple Support to discuss service options.