Touch screen unresponsive. Can't restart phone.

Just updated iOS on my iPhone 13 pro and. added some HomeKit plugs. Worked fine for a while except for an anomaly where one of the plugs was not showing up on the Home Kit list. Restarted phone. A grey screen came up after restart showing only Home Kit plugs...nothing else. But screen was unresponsive. went to restart and couldn't slide the turnoff slider. Can't enter password to get Siri to turn off.

iPhone 13 Pro

Posted on Dec 19, 2022 11:36 AM

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Question marked as Top-ranking reply

Posted on Dec 21, 2022 8:31 AM

Hi Desert Warrior,


It sounds like your screen is unresponsive. Force restarting your iPhone will help. Here's how: Force restart iPhone.

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button.
4. When the Apple logo appears, release the side button.

If you continue to notice a grey screen when checking your accessories, make sure they're compatible with the Home app: Home accessories. The list keeps getting smarter.


Best regards.



1 reply
Question marked as Top-ranking reply

Dec 21, 2022 8:31 AM in response to Desert Warrior

Hi Desert Warrior,


It sounds like your screen is unresponsive. Force restarting your iPhone will help. Here's how: Force restart iPhone.

1. Press and quickly release the volume up button.
2. Press and quickly release the volume down button.
3. Press and hold the side button.
4. When the Apple logo appears, release the side button.

If you continue to notice a grey screen when checking your accessories, make sure they're compatible with the Home app: Home accessories. The list keeps getting smarter.


Best regards.



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Touch screen unresponsive. Can't restart phone.

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