I'm trying to enter an Internet Account in the Mail app. At the beginning everything is ok, but when I finish I noticed that the account is no added and the status is still "Checking" and it has remained like that for more than two days.
MacBook Pro 13″, macOS 13.1
Hello andrés296,
If the account is not be added, the status shows "Checking", and you're unable to send or receive email from the account, this may be due to the settings used to set the account up. You may be able to confirm the appropriate settings for the account by entering your email address in the "Mail Settings Lookup" field here: Mail - Official Apple Support
If the settings for your account aren't available there, you'll want to contact your email service provider to confirm those settings.
If your settings need to be changed, you can edit them by following the steps in Change Server Settings in Mail on Mac.
"To change these settings in the Mail app 
on your Mac, choose Mail > Settings, then click Accounts. Select an account on the left, then click Server Settings on the right.
Note: The settings shown vary depending on your account type and whether the account is enabled."
Regards.
Hello andrés296,
If the account is not be added, the status shows "Checking", and you're unable to send or receive email from the account, this may be due to the settings used to set the account up. You may be able to confirm the appropriate settings for the account by entering your email address in the "Mail Settings Lookup" field here: Mail - Official Apple Support
If the settings for your account aren't available there, you'll want to contact your email service provider to confirm those settings.
If your settings need to be changed, you can edit them by following the steps in Change Server Settings in Mail on Mac.
"To change these settings in the Mail app on your Mac, choose Mail > Settings, then click Accounts. Select an account on the left, then click Server Settings on the right.
Note: The settings shown vary depending on your account type and whether the account is enabled."
Regards.
Hello andrés296,
We'd recommend isolating this behavior further by testing this in another user on the Mac. You can do this by creating a user account, logging in to that user account and set up the mail account there to test.
If the issue doesn't occur for the new user account, then it would be best to contact Apple directly: Official - Apple Support They'll need to take it from here.
In case the issue does occur in the other user, have you tried testing things out in safe mode yet? This helps to rule out a number of possible software causes, and you'll find the steps in this link. After you test in safe mode, click Apple menu () > Restart to get back to normal: How to use safe mode on your Mac
Hoping this helps out, take care.
Well, I did the user thing and the issue doesn't occur in the new user account. Also tested in safe mode but the problem remained. So, I think it will be better to contact Support.
Thanks for your help.
Hey andrés296,
Thanks for letting us know the results. Contacting Apple Support directly sounds like a great next step.
Cheers!
Hi racheals14,
Thank you very much for your reply.
I already checked for the settings to set the account up. The thing is that I follow the Change Server Settings in Mail on Mac, but the Incoming mail server settings (User name, Advanced IMAP or Exchange Settings, etc.) are not shown in my Server settings.
It looks like this:
And the other account "Correo personal" looks the same, but Correo personal is working fine.
Regards.
Just to clarify, the account I want to set up (Correo institucional) is a Google Workspace. It is my college email. I don't know if it is important, but it was working well before, then I formatted my Mac and now I have this problem.
The status of an Internet Account remains "Checking".
