Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

junkmail folder is empty

I just got a new mac Ventura 13.1 and I have problems with my junk mail folder.

The folder is always empty also the bin is always empty so I can't even check if I get emails which might not be junk.

any suggestion where I can change the settings for this?


your help would be much appreciated.



Sabine

iMac (24-inch, M1, 2021, 2 ports)

Posted on Dec 19, 2022 2:21 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2022 3:20 PM

Mr. Patch wrote:

I just got a new mac Ventura 13.1 and I have problems with my junk mail folder.
The folder is always empty also the bin is always empty so I can't even check if I get emails which might not be junk.
any suggestion where I can change the settings for this?

your help would be much appreciated.


Sabine


Mail>Settings>Accounts>Mailbox Behavior


select the appropriate accounts and make changes:





Mail User Guide for Mac - Apple Support


2 replies
Question marked as Top-ranking reply

Dec 19, 2022 3:20 PM in response to Mr. Patch

Mr. Patch wrote:

I just got a new mac Ventura 13.1 and I have problems with my junk mail folder.
The folder is always empty also the bin is always empty so I can't even check if I get emails which might not be junk.
any suggestion where I can change the settings for this?

your help would be much appreciated.


Sabine


Mail>Settings>Accounts>Mailbox Behavior


select the appropriate accounts and make changes:





Mail User Guide for Mac - Apple Support


Dec 19, 2022 6:53 PM in response to Mr. Patch

Try checking your active email accounts and settings; somehow the one you use might have conflicting settings with another device. Happens to me too and highly suspicious, unless you just set up the computer. 😠 And good luck checking settings; although Apple seems to be cleaning that up, the app is labyrinthine and there are often several places to adjust the same things, and it’s cluttered by what very well may be unnecessary controls.

junkmail folder is empty

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.